Return & Refund Policy

At Robo.pk, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 7 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging and accessories.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, you must contact us within 7 days of receiving your order. To process your claim, we require a clear unboxing video and/or video evidence showing the damage or defect. Claims submitted without video evidence may not be approved.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as Robo.pk is not responsible for returns lost during transit.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed within 5–7 business days through the original payment method or an alternative method agreed upon by both parties.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, improper handling, or unauthorized modifications.

• Products returned without original packaging or missing accessories.

• Items returned after the 7-day return period.

Contact Us

For return requests or refund inquiries, please contact our support team with your order number and supporting video evidence before sending any item back.

By placing an order on Robo.pk, you agree to the terms of this Return & Refund Policy.