Robo.pk

Privacy Policy
Last updated: 15 September 2025

At Robo.pk, we respect and value your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have to manage your data.

1. Data We Collect

We collect different types of information to provide you with the best shopping experience and ensure smooth order processing.

Category Examples Purpose
Order & Account Name, email, phone, billing & shipping addresses Process orders, deliver products, and provide customer support
Payment Tokenized payment information via our payment processor Complete secure transactions (we do not store full card numbers)
Usage & Device IP address, device/browser type, pages visited Improve site performance, security, and overall user experience
Support Messages or attachments you send us Resolve queries, manage returns, and handle warranty issues

2. How We Use Your Data

We use your data to:

  • Process and deliver your orders, while keeping you updated on their status.

  • Personalize your shopping experience, such as saving your cart and offering tailored recommendations.

  • Prevent fraud and maintain security, as well as to comply with applicable laws.

  • Send marketing communications like promotions or updates — only with your consent (you can unsubscribe anytime).

Legal bases for EEA/UK customers:

  • Contract

  • Legitimate interests

  • Consent

  • Legal obligation

3. Sharing & Third Parties

We share your data only with trusted partners who help us run our operations:

  • Platform & hosting services (e.g., Shopify)

  • Payment processors

  • Shipping and fulfillment partners

  • Analytics and optional marketing tools

We do not sell your personal data to third parties.

4. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience.

  • Essential cookies: Required for checkout, login, and account features.

  • Analytics & personalization cookies: Help us improve performance and customize your experience.

You can manage or disable cookies through your browser settings or any consent management tools we provide.

5. International Data Transfers

Some of our service providers (e.g., Shopify, payment gateways) are located outside Pakistan.
Where required by law, we apply safeguards such as Standard Contractual Clauses (SCCs) to protect your data.

6. Data Retention

We retain your data only for as long as it’s necessary to fulfill the purposes outlined in this policy.

Data Type Retention Period
Orders & payments Typically 7 years (for tax and audit purposes)
Support communications Retained as long as needed to provide service

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Object to or restrict specific types of data processing.

  • Request data portability (receive a copy of your data).

  • Withdraw consent for marketing communications at any time.

To exercise your rights, contact us at robopk.info@gmail.com
For security, we may ask you to verify your identity before processing your request.

8. Children’s Privacy

Robo.pk does not target or knowingly collect information from children under 13 (or the age defined by local law).
If we discover that we have collected data from a child, we will delete it immediately.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us:

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
When updates occur:

  • They will be posted here, and

  • The “Last updated” date at the top will be refreshed.