FREQUENTLY ASKED QUESTIONS

Have a question about ordering, delivery, products, or support? Here are some of the things our customers ask most often.

ORDERS & DELIVERY 

 

DO YOU DELIVER ACROSS PAKISTAN?

Yes. We deliver orders across Pakistan.

DO YOU OFFER CASH ON DELIVERY?

Yes. Cash on Delivery is available across Pakistan.

HOW MUCH IS SHIPPING?

Standard shipping is Rs. 270 across Pakistan.

Orders above Rs. 5,000 qualify for free shipping.

HOW LONG DOES DELIVERY TAKE?

Orders are generally processed within 1–2 business days after confirmation.

Standard delivery usually takes 3–5 business days after processing.

Delivery times may vary depending on the destination and courier.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, tracking details will be provided when available so you can follow your shipment.

 

PRODUCTS & PROJECTS

 

I'M NEW TO ARDUINO. WHERE SHOULD I START?

Our Arduino Starter Kit is a good starting point if you're new to electronics and want to learn by building different projects.

If you're unsure which kit or components are right for you, our AI assistant can help you choose.

CAN I GET HELP WITH WIRING?

Yes. Our AI assistant can help with basic wiring guidance, component connections, and project-related questions.

CAN YOU HELP ME CHOOSE THE RIGHT COMPONENT?

Absolutely. Tell our AI assistant what you're trying to build and it can help you identify the components you may need.

 

RETURNS & SUPPORT

 

CAN I RETURN A PRODUCT?

Eligible products can be returned within 7 days of delivery, subject to our Refund & Return Policy.

WHAT IF I RECEIVE A DAMAGED OR FAULTY PRODUCT?

Contact us within 24 hours of delivery and provide clear photos or video showing the issue. We'll review the problem and guide you through the next steps.

WHAT IF I RECEIVE THE WRONG PRODUCT OR SOMETHING IS MISSING?

Contact us as soon as possible with your order details and photos or video of the package and its contents so we can help resolve the issue.

 

CUSTOMER SUPPORT

For product questions, wiring help, recommendations, and project guidance, you can use our AI assistant on the website.

For order and customer support matters, contact us through WhatsApp or Instagram.

SUPPORT HOURS

Monday – Saturday
3:00 PM – 10:00 PM

WhatsApp: 03151461768
Instagram: @robo.pk