REFUND & RETURN POLICY

We want you to receive your order in good condition and as described. If there is a problem with your order, please contact us as soon as possible so we can help.

RETURN WINDOW

Eligible products can be returned within 7 days of delivery.

Return requests submitted after 7 days may not be accepted.

RETURN ELIGIBILITY

To be eligible for a return, the product must be unused and in its original condition and packaging, unless the issue is related to a damaged, defective, or incorrect product received.

DAMAGED OR FAULTY PRODUCTS

If you receive a damaged or faulty product, contact us within 24 hours of delivery.

Please provide clear photos and video evidence showing the issue. Video proof may be required before a return, replacement, or refund can be approved.

WRONG OR MISSING ITEMS

If you receive an incorrect product or an item is missing from your order, contact us as soon as possible with your order details and clear photos or video of the package and its contents.

RETURN SHIPPING

Unless the return is due to an error on our part, return shipping costs are the responsibility of the customer.

REFUNDS

Refunds are only issued for approved returns or in cases where a product is unavailable and cannot be replaced.

Delivery charges are non-refundable.

Any approved refund will be processed after the returned product has been received and inspected.

HOW TO REQUEST A RETURN

To start a return or report an issue with your order, contact our support team through WhatsApp or Instagram with your order details and the relevant photos or video.